This Privacy Policy describes how Launch Hub Learning ("we," "us," or "our") collects, uses, discloses, and safeguards personal information when you visit our website at launchhublearning.com, enroll your child in our programs, purchase products from our store, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you give us when you:
- Enroll in a course or program — parent or guardian name, email address, phone number, child's first name, child's age or grade level, and payment information (processed securely by Stripe; we do not store full card numbers).
- Purchase from our store — name, email address, shipping address, and payment information.
- Complete a contact form — name, email address, phone number, and the content of your message.
- Subscribe to our newsletter or updates — email address and, optionally, your child's age group.
- Create an account — email address and a password you choose.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- IP address and approximate geographic location (city/region level)
- Browser type and version, operating system
- Pages visited, links clicked, and time spent on each page
- Referring URL (the page you came from)
- Device type (desktop, tablet, mobile)
This information is collected through standard web analytics tools (such as Google Analytics) and standard web server logs. We use it in aggregate to understand how visitors use our site and to improve our content.
1.3 Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use them to:
- Remember items in your shopping cart
- Maintain your session if you are logged in
- Analyze site traffic (via analytics cookies)
- Remember your communication preferences
You can control cookies through your browser settings. Note that disabling cookies may affect certain features of our site, such as the shopping cart.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing services — processing enrollments, managing class rosters, fulfilling store orders, and delivering the programs you sign up for.
- Billing and payments — processing one-time payments and recurring monthly subscription charges through our payment processor (Stripe). You will receive receipts and billing notices by email.
- Communication — sending enrollment confirmations, class reminders, schedule changes, safety notices, and responses to your inquiries.
- Marketing — with your consent, sending newsletters, promotional offers, and news about new courses or camps. You may unsubscribe at any time using the link in any email we send.
- Service improvement — analyzing usage patterns to improve our curriculum, website, and overall experience.
- Legal compliance — meeting our obligations under applicable law, including tax reporting and safety record-keeping.
- Safety — maintaining emergency contact information and medical/allergy notes you provide for your child's safety during in-person programs.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share information in the following limited circumstances:
- Service providers — we share information with trusted vendors who help us operate our business, including our payment processor (Stripe), email delivery service, and website hosting provider. These vendors are bound by confidentiality agreements and may not use your data for their own purposes.
- School partners — for in-school programs, we may share aggregate, non-identifying program data with the host school for reporting and coordination purposes.
- Legal requirements — we may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website.
4. Children's Privacy and COPPA Compliance
Launch Hub Learning is a children's education service. We are committed to complying with the Children's Online Privacy Protection Act (COPPA).
- We do not knowingly collect personal information directly from children under 13 years of age through our website.
- All information about enrolled children (name, age, medical notes) is collected from and provided by a parent or legal guardian.
- We collect only the minimum information necessary to deliver our programs safely and effectively.
- We do not use children's information for behavioral advertising or share it with third parties for marketing.
- Parents and guardians may review, correct, or request deletion of their child's information at any time by contacting us at info@launchhublearning.com.
If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will delete that information promptly.
5. Payment Processing and Subscriptions
All payment processing is handled by Stripe, Inc., a PCI-DSS compliant payment processor. We do not store full credit card numbers, CVV codes, or other sensitive payment data on our servers. Stripe's privacy policy is available at stripe.com/privacy.
For monthly subscription courses, your payment method will be charged automatically on the same date each month until you cancel. You may manage or cancel your subscription at any time by contacting us at info@launchhublearning.com. Cancellations must be received at least 7 days before the next billing date to avoid being charged for the upcoming month.
6. Data Security
We implement commercially reasonable physical, technical, and administrative measures to protect your information from unauthorized access, use, alteration, or disclosure. These include:
- HTTPS encryption for all data transmitted between your browser and our website
- Secure, access-controlled hosting environments
- Limiting access to personal information to staff and contractors who need it to perform their roles
- Using PCI-compliant third-party processors for all payment data
Despite these precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and tax obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
When information is no longer needed for these purposes, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request that we correct inaccurate or incomplete information.
- Deletion — request that we delete your personal information, subject to our legal retention obligations.
- Opt-out of marketing — unsubscribe from our marketing emails at any time using the "unsubscribe" link in any email, or by contacting us directly.
- Data portability — request a machine-readable copy of your data where technically feasible.
To exercise any of these rights, contact us at info@launchhublearning.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.
9. Third-Party Links
Our website may contain links to third-party websites (such as our Facebook and Instagram pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will provide additional notice, such as an email to enrolled families. Your continued use of our services after any change constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
